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Return to shopFAQ v2
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept UPI, credit/debit cards, and popular wallets such as GPay, PhonePe and Paytm at checkout. Cash on Delivery (COD) is also available depending on your delivery pin code.
Yes. All payments are processed through secure, encrypted, PCI-DSS compliant payment gateways, and we never store your card or UPI PIN details.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
You can request a return or replacement within 7 days of delivery if the product is defective, damaged, or different from what you ordered. The item must be unused, in its original packaging, with all accessories, tags, and invoice included.
Email info@newatoms.com or call +91 9999005913 with your order number and a photo or video of the issue. Our team will verify the request and arrange a reverse pickup, or share instructions on how to send the item back.
If the return is due to a defective, damaged, or wrong item, NewAtoms covers the return shipping cost.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.