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Return to shopReturns + Exchanges
Returns + Exchanges
Shopping with NewAtoms is risk-free — here’s how our returns, refunds and exchanges work, in line with the Consumer Protection (E-Commerce) Rules, 2020.
What is your return policy? You can request a return or replacement within 7 days of delivery if the product is defective, damaged, or different from what you ordered. The item must be unused, in its original packaging, with all accessories, tags, and invoice included.
How to Return or Exchange an Item
How do I return an item? Email info@newatoms.com or call +91 9999005913 with your order number and a photo or video of the issue. Our team will verify the request and arrange a reverse pickup, or share instructions on how to send the item back.
Who pays for the return shipping? If the return is due to a defective, damaged, or wrong item, NewAtoms bears the return shipping cost. Can I exchange an item? Yes — if your product arrives defective or damaged, you can request a replacement instead of a refund, subject to stock availability.
Refunds & Support
How long does a refund take? Once the returned item passes quality check at our warehouse, refunds are processed within 5-7 business days to your original payment method (or bank account for COD orders).
Are there any non-returnable items? For hygiene and safety reasons, certain used or physically damaged (by misuse) items may not be eligible for return; this will be communicated clearly on the product page where applicable.
Who do I contact for return-related questions? Write to us at info@newatoms.com or call +91 9999005913 / +91 9958575755 — our team at NewAtoms (SHFTX Tech Private Limited) is committed to resolving return and refund requests quickly and transparently.